Your privacy is our commitment

This Privacy Policy ("Policy") sets out our commitment and responsibilities regarding the collection, use, storage, and protection of information between the authority operating the 999ak platform and all users of the https://999ak.lat website. By using our platform, you consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

1 📋 Scope and Purpose of Data Collection

In the normal course of operating the 999ak platform, we collect the following types of personal information. There is a specific legitimate purpose behind each piece of data collected, and no information beyond what is necessary is collected.

1.1 Registration and Identity Information

• Full name and national identity card details (for age verification)
• Mobile number (for account activation and transaction verification)
• Email address (for communication and security notifications)
• Date of birth (solely to confirm the user is 21 years of age or older)
• Username and password chosen by the user

1.2 Financial and Transaction Information

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Deposit and withdrawal history and amounts
• Transaction date, time, and reference number
• Current wallet balance information

1.3 Technical and Device Information

• IP address and device identification details
• Browser type, version, and operating system
• Session data and cookie information
• Activity logs on the platform (login times, page visits)

2 ⚙️ How and Why We Use Your Information

Collected information is used only for the purposes listed below. 999ak never sells your personal information to advertising companies or uses it for unauthorised purposes.

• Account Management: To create, maintain, and keep your user account secure.
• Identity Verification: To confirm your age and identity and prevent unauthorised use.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To respond to your questions, complaints, and assistance requests.
• Security Assurance: To detect and prevent fraud, money laundering, and other dishonest activities.
• Platform Improvement: For analytical purposes to improve user experience and service quality.
• Legal Obligations: To comply with legal requirements and regulatory authority directives.

3 🛡️ Technical Measures for Data Protection

999ak applies industry-standard security technology to protect your information. Our security framework is arranged in multiple layers so that if one layer fails, the others remain active.

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial details) is kept in encrypted form in the database.
• Firewall and Intrusion Detection: Advanced firewalls and a real-time monitoring system detect and block unauthorised access attempts.
• Two-Factor Authentication: Account security is ensured through additional verification at login and during transactions.
• Regular Security Audits: Our systems undergo regular security checks to identify and address potential vulnerabilities.
• Trained Staff: Every member of our team is trained in data protection and is required to maintain confidentiality.

4 🤝 Sharing Information with Third Parties

Under no circumstances does 999ak sell, rent, or exchange your personal information to third parties for commercial purposes. However, information may be shared in the following limited and necessary situations:

4.1 Payment Processors

Necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket to complete financial transactions. These providers follow their own privacy policies and use the information only to process transactions.

4.2 Technology Service Providers

Companies providing hosting, cloud storage, and analytics services are under contract with us. They may only act on our behalf and may not use your information for their own purposes.

4.3 Legal Obligations

Information may be provided in compliance with applicable law in cases involving a court order, a lawful request from a law enforcement agency, or other legal requirements. In such situations, we provide only the minimum amount of information legally required.

5 🍪 Cookies and Tracking Technologies

Cookies are used on the 999ak website to improve the user experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the site to function properly. Without these, login sessions and security features will not work.
• Performance Cookies: Help us understand which pages are visited most and improve the speed and performance of the site.
• Functional Cookies: Used to remember your preferences (language, theme) and provide a personalised experience.

You can disable cookies at any time from your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

6 ⏳ Data Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period based on legal and regulatory requirements.
• Transaction Records: Records of financial transactions are retained for the period prescribed by applicable law.
• Deletion Requests: Once the defined retention period has passed, or where there is no legal obligation to retain data, your information is securely deleted.

7 ✅ User Rights

As a user of 999ak, you have the following rights over your personal information. Contact our support team to exercise these rights.

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: If your information contains any errors or is incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that restrictions be placed on the processing of your information.
• Right to Portability: You may request that the information you have provided be given to you in a structured, commonly usable format.
• Right to Object: You may object to certain types of processing of your information.

8 🔞 Protection of Minors' Information

999ak is for users aged 21 and above only. We do not knowingly collect any personal information from minors. The age verification process during account registration is an essential part of this policy.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using our platform, please contact us immediately.

9 🔗 Disclaimer Regarding External Links

The 999ak platform may contain links to third-party websites. Clicking on these external sites will take you outside our control. We are not responsible for the privacy policies, content, or practices of those sites.

It is your responsibility to read the privacy policy of any third-party site before visiting it. Payment providers (bKash, Nagad, Rocket) have their own privacy policies, which can be found on their respective sites or apps.

10 🔄 Policy Changes and Updates

999ak reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered mobile number or email.
• By displaying a notification at your next login.

If you continue to use the platform after an update, you will be considered to have consented to the revised policy. We therefore recommend checking this page regularly.

11 ⚖️ Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. The 999ak platform serves players in Bangladesh, and in protecting user information, we aim to uphold the highest standards of digital security and data protection.

Any dispute regarding this policy will first be addressed through discussion. Please contact our support team directly — we are always ready to resolve your concerns.

12 ✉️ Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the 999ak support team. We provide assistance 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Speak directly with our agent through the platform — support available 24/7.
• Email: [email protected] — for detailed written requests.